Duke Energy and Piedmont Natural Gas announced on Apr. 2 that they are reminding residents to call 811 before starting any digging projects this spring, as part of National Safe Digging Month. The companies said this precaution helps protect underground utility lines and ensures the safety of both customers and professional excavators.
The reminder comes as a response to nearly 9,800 incidents in 2025 where underground electric and natural gas lines owned by the companies were damaged during excavation work. The companies said these incidents are often preventable if proper steps are taken.
Emily Henson, senior vice president and president of Duke Energy’s natural gas business, said, “Underground utility lines can be present even just a few inches below the surface. Many digging and excavation incidents are preventable. A quick call to 811 can help you avoid costly, potentially dangerous damages.”
The national “Call Before You Dig” system allows anyone planning a project that involves digging—such as contractors or homeowners—to make a free call at least three business days before beginning work. Utility crews will then mark underground lines with stakes, flags or paint so people know where it is safe to dig.
In their service areas in the Carolinas, Tennessee, Ohio and Kentucky last year, Piedmont reported more than 3,100 damages to underground natural gas facilities while Duke Energy reported over 6,600 damages to its electric network across all territories. Henson added: “Duke Energy and Piedmont Natural Gas are committed to keeping our customers and communities safe. Calling 811 to know what’s below before you start any digging project is fast and free, and it’s the best way to dig safely.”
For more information about how the process works or how to contact your local center visit call811.com or check out resources on Duke Energy’s or Piedmont’s websites.
