Raleigh Water customers will experience a rise in their utility bills starting July 1, 2025. Water and wastewater base and consumptive charges are set to increase by 4.0%, resulting in an average monthly hike of $1.91, or 3.5%, for residential customers with a 5/8-inch water meter. This adjustment affects nearly all single-family homes in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon.
These changes are crucial as Raleigh Water operates by recovering costs through utility rates and fees instead of sales or property taxes. The adjustments support the City Council’s goal of replacing aging infrastructure, particularly pipes whose failure could lead to significant social, environmental, and economic issues. Many current challenges originate from pipes installed post-World War II.
Raleigh Water provides essential services to the capital city and six merger communities. The region’s growth has necessitated ongoing expansion and maintenance of infrastructure. Last year alone, the team inspected 26,050 hydrants and added 3,358 new ones since 2019 while responding to 223 water main breaks.
In the past five years, the system expanded significantly: valves increased by 31,992 to a total of 103,316; manholes rose by 9,660 to reach 82,209; sewer pump stations went up by 16 to total 126. Overall, Raleigh Water manages an extensive network of pipes spanning over 5,170 miles.
Despite industry-wide rising costs, Raleigh Water ratepayers have seen some of the lowest increases in North Carolina. By investing steadily each year in infrastructure needs without sudden steep rate hikes, Raleigh Water aims to deliver reliable service efficiently. This approach is supported by strong financial stewardship reflected in AAA bond ratings from major credit agencies.
Customers can manage water costs by being vigilant about leaks and investing in efficient appliances when possible. Additionally, Raleigh Water continues its commitment to customer assistance programs with funds still available for those needing help with their utility bills through Wake County Health & Human Services.
The rate increases were approved by the Raleigh City Council on June 9 as part of the fiscal year 2026 budget. City officials recognize financial challenges faced by many customers but remain dedicated to providing high-quality services at reasonable costs.
For more information about these changes, visit raleighnc.gov and search for ‘utility rates.’
