Are you noticing a higher-than-normal water bill? This could be due to a vendor shutdown that led to delays, resulting in paper bills covering up to two months of usage.
Raleigh Water has temporarily paused all disconnections and late fees. Additionally, payment plans are available to assist in managing your bill.
For questions about your account or assistance with electronic billing, please contact Customer Care and Billing at 919-996-3245 or visit the self-service webpage. You can register for Web Self Service to view, print, and pay your bills conveniently at any time.
“Thank you for your understanding. We value you as a customer and are committed to providing you with reliable service.”
