Wake County EMS has announced changes to how it responds to 911 emergency calls. The new system, called “call triaging,” will send the most suitable resource for each situation. This could mean dispatching an ambulance, a fire truck with an ambulance, a nurse call-line, or another resource depending on the specific emergency. The aim is to provide the right care to as many patients as possible in an appropriate timeframe.
Community members will have opportunities to learn more about these updates at upcoming meetings. The first session is set for February 25 at the Wake County Emergency Services Education Center in Raleigh, with both in-person and virtual attendance options available. Additional meetings are scheduled through March at various locations across Wake County.
Residents interested in attending virtually can find more information and register on Wake County’s webpage, The Future of Wake County EMS.
Another part of the plan involves reducing the use of lights and sirens on ambulances during responses.
Raleigh, where some of these meetings will take place, is known for its active community life and professional sports teams like the Carolina Hurricanes, according to its official website. The City of Raleigh delivers public services and manages policy through its city manager’s office (source), with oversight from an elected city council (source). Raleigh serves districts A through E and continues to shape local policy through ordinances such as recent election term changes (source).
