North Raleigh Today

The Raleigh-Wake Emergency Communications Center is gearing up to celebrate National Public Safety Telecommunicators Week from April 14 to April 20. This special week, supported by the Association of Public-Safety Communications Officials International, aims to recognize the crucial role played by those who respond to emergency calls, dispatch professionals, and provide life-saving assistance.

Josh Wick, a senior emergency telecommunicator at the center, expressed his gratitude for the acknowledgment, saying, "I feel honored to be a part of our team of dispatchers and call-takers who work continuously to help those in need." He emphasized the importance of their role in saving lives and the deserving recognition for the critical support they offer to first responders and the public.

Kimberly O'Neill, another dedicated member of the team, echoed Wick's sentiments, stating, "The National Telecommunicator Week is a time to honor the commitment and dedication of dispatchers across the country." She emphasized the significance of feeling appreciated, which motivates her to continue serving the community with diligence and compassion.

Dominick Nutter, the Center Director, highlighted the essential nature of the services provided by public safety telecommunicators, especially during times of disaster. He emphasized the need for the team to consistently perform at a high level to meet the community's public safety needs and praised the call-takers and telecommunicators for their outstanding service to residents and first responders.

Operating under the moniker Raleigh-Wake 911, the ECC stands ready to answer emergency and non-emergency calls for service round the clock, every day of the year. The center plays a pivotal role in dispatching and coordinating communications for multiple EMS agencies, law enforcement agencies, and fire departments, serving over one million residents across an 860-mile area.