Those who have already bought tickets will be told about future dates. | immersivevangogh.com
Those who have already bought tickets will be told about future dates. | immersivevangogh.com
“Van Gogh: The Immersive Experience” is said to be a spectacular exhibit. It’s certainly complicated to put on, and that has resulted in a delayed opening for the show in Raleigh.
It was originally supposed to open in March. Then organizers said it would open no later than Thursday, but the date continues to be in limbo.
Those who bought tickets for May/June showings should be aware that they’re still expected to attend.
"If a customer has purchased a ticket for a day in May/June and no longer wishes to attend we would not honor a refund in this instance, as their date of purchase has not been affected by the postponement,” Oliver Davies, spokesperson for Fever PR, told WRAL.
The opening date is still not set, but work is being done outside the venue at 6240 Glenwood Avenue, the station reported.
Those who have bought tickets will be advised about the dates, Davies said.
Patrons can contact customer service through the Fever app or send an email to hello@feverup.com to make arrangements for refunds or rescheduling if the date has passed, Davies said.
The production has been beset by other concerns. Tickets went on sale late last year, but the location wasn’t announced until a few weeks ago, WRAL said.
"The production is complicated. It's spectacular. It needs all the right production elements around it,” John Zaller said. “Given just the timeframe of supplies of shipping of various production elements, sometimes it takes a little bit longer for us to create that perfect experience for the guests. We want to make sure it's just right for the guests.”
While the delays have been frustrating for some, visitors can rest assured they will get their money’s worth, Davies told the news station.
"At this point, I'll probably do the voucher and book another date,” one patron told WRAL. “But to pay a rebooking fee is absurd considering they are the reason for my rebooking.”
The exhibit features 20,000 square feet of space, immersed in lighting and sound that come together to project larger-than-life depictions of the artist's works.
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